I Loathe Office Depot

When I ordered toner for my laser printer on March 1oth, when do you think it arrived?

NEVER.

I waited. And waited. I was absorbed in my manuscript revisions and trusted that it would arrive.

On March 17th, my printer said “low toner, please replace cartridge.”

But I couldn’t because my supplies never arrived from Office Depot.

So I called Office Depot. They looked into and apologized profusely. Said Conway their carrier needed to be contacted. Office Depot promised to call me in 2 hours with a status update. They credited me $25 for the aggravation. Okay, I was willing to give them a second chance. My MISTAKE.

Yeah, my phone never rang Saturday or Sunday.

I had to run out to Staples and purchase a toner cartridge and a new drum. $200 later, I can print my manuscript to send to editors on Monday.

But wait, it gets better.

Because after a colossal screw-up, the best way to make amends is to leave me a voice mail blaming me for the problem on Monday. Good job Office Depot!

Evidently, Office Depot’s new carrier, Conway, requires me to be home to sign for the delivery. BTW, I am home all day. So I think this is just bullshit. Oh and they don’t leave any notice that they attempted delivery anywhere. BULLSHIT!

The voicemail goes on to tell me “You need to call Conway and schedule delivery.”

Um no. I don’t. I placed a delivery order with Office Depot. It’s your damn job to get me my delivery. It is not my job to fix your mistake or to be blamed for it.

I called and cancelled the order. Of course, they told me I have to refuse the order when (IF) it arrives. Then they will credit my account.

Awesome. Just awesome.

This means another headache because Office Depot cannot do ANYTHING CORRECTLY. I am just going to call my credit card and dispute it.

Office Depot I sentence you to an eternity on my “Shame on You list.”

I will never ever conduct business with your shittastic company again.

Shame shame shame on you for your EPIC fail and your refusal to take any culpability for your actions.

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35 Responses to I Loathe Office Depot

  1. Jenny says:

    I recently had a similar experience with TigerDirect (online store for CompUSA). I ordered a PC online because I saved a gazillion bucks, but the hassle involved with getting a product that was damaged in shipping, then the runaround after I returned it to them (at there expense) was a nightmare. It will be a long time before I order from there again.

    Good luck to you and I hope you get it all straightened out soon

    • Jenny, I’m sorry to hear about that. A computer is way more stressful than toner and a floor mat. But I really needed the toner with my manuscript submissions going out on Monday. I really really hated their customer service. I would rather spend $10 more and shop elsewhere.

      Thanks! Me too.

  2. Cat Forsley says:

    SORRY THAT HAPPENED TO YOU HONEY —–
    NOW THAT IS LIVING OUT LOUD …….
    THESE BIG COS. ALWAYS THINK THEY CAN GET AWAY WITH SUCH BAD “CUSTOMER RETENTION ” HEARING THAT WORD EVERYWHERE THESE DAYS ……..
    I HAD A SIMILAR THING HAPPEN WITH SEARS – HERE IN CANADA ……
    I WAS GETTING A NEW BED .
    SERIOUSLY THOUGH – SEEMS THE BIGGER THE CO – THE SMALLER THE HEART – AND DRIVE TO GET THINGS RIGHT ——-
    WISHING YOU A CALM DAY MISS K XX
    I LIKE YOUR APPROACH – YOU JUST TELL IT AS IT IS ………
    YOUR FRIEND ———-
    C XX

    • Hi Catherine,

      Thanks for the support. I can’t stand when people act that way, blaming me for their mistakes. And companies are just big groups of people. I won’t tolerate it. I held my temper in check on the first call. The second call to customer service would have scared Linda Blair.

      I just had to vent because I was sooooooo frustrated. Down with Office Depot. ๐Ÿ™‚

      HUgs,
      Kourtney

      • Cat Forsley says:

        HEY —- I NEVER GO THERE ………..
        WON’T BE GOING ANYTIME SOON !!!!!!!!!

        I ALWAYS GO FOR SMALLER COMPANIES NOW
        THAT ENSURE WHAT THEY PROMISE …..YOU KNOW ?

        HAVE A GOOD DAY HONEY –
        XO

        • Smart move. They used to be really good with next day delivery. Now yeesh. Forget it. I’ll have to look around for a smaller office supply place. Good advice!

          Have a great day!

          K

          • Cat Forsley says:

            FOR SURE …..
            SMALLER = BETTER SERVICE AND DELIVERED ON TIME .
            !!!!!!!!!!!IF YOU WERE IN TORONTO ——— I WOULD SEND YOU A MAP OF ALL THE GOOD – SMALL PLACES ……… THAT SAY WHAT THEY DO AND DO WHAT THEY SAY ……
            ASK AROUND IN YOUR AREA ……..:)
            !!!! XO

  3. crubin says:

    Isn’t it beyond frustrating when something that should take mere minutes from your life ends up taking hours? And then to have the blame thrust back on the consumer is the final straw. I have been in this situation many times, so I feel your pain. We are currently dealing with an insurance snafu ourselves. I believe my husband has lost even more precious hairs in the process!

    • Carrie, wasting my time makes me furious. But blaming me and expecting me to fix someone else’s mistake–I lose all sense of reason. It’s a landmine. One of those step here and never ever come back. Don’t care if it’s a person or a company. It’s a complete violation of my moral code. Ugh. Insurance companies are even worse. I spent months arguing with one over them not covering my anesthesia for surgery. They were ofc wrong. There was the wrong billing code on a form submitted by some dumbass and they rejected coverage. It took hours of my time and months to get it all sorted out. Good luck to your husband! Tell him to keep fighting.

      • crubin says:

        But yet, when they finally do see their error, an apology never seems to come. Just an, “Oh, not sure how we missed that” or something along those lines. Arggghh!

        • Of course. There is never an apology. Just a blaming of someone else for their mistake. office Depot did apologize, but made no attempt to fix the problem. Then they told me it was my fault for missing the alleged delivery. UGH!

  4. changeinview says:

    Hey, I have an idea for you. I know you might not want to shop at office depot, but I am certain the district manager will want to do something for you. Call your local store and ask for your district managers name. Most likely the first or second person you talk to will know who they are. All you need is the name and how to spell it. Then email to Firstname.Lastname@officedepot.com and tell them your issues as well as that you have made a decision to no longer shop with office depot. You should be able to get some more restitution out of the deal. The customer service team on the phone is terrible, but the district managers are great.

  5. jmmcdowell says:

    That’s just the way of so many businesses these days, isn’t it? I miss the real customer service that people got when I was a kid. People in stores were polite and actually knew where things were and could tell you about the merchandise!

    I remember buying a washer and dryer at Sears, and the sales rep was pushing the extended warranty. I made a comment about Kenmore being a brand with a good reputation. And he said, “Well, they don’t make them like they used to.”

    Hello? Now THERE’S a good sales strategy! Of course, it was probably true, but still!

    Hope everything gets straightened out soon!

    • Thanks JM! I had a good history with Office Depot. Years and thousands of dollars spent. Then this. Companies need to learn how to build relationships with customers. Because customers always have the right to shop elsewhere.

      OMG, that’s a horrible salesman. He might be right or he might just be trying to get a better commission by getting you to spend more $. So shady.

    • Sears Cares says:

      Hello jmmcdowell,

      We do apologize for the disappointing experience you’ve had with one of our stores. We’d at least like to follow up with you so we can improve our customer experiences. Please send us an email containing your contact information (preferably a phone number) to SMAdvisor@searshc.com to the attention of Robert.

      Thank you,

      Robert B.
      Social Media Moderator
      Sears Social Media Support

  6. It's the little things that make life great.berry says:

    Yeah. That’s poor business. I would not Do business with them again. Dispute it. Hurry. Don’t let them win. Congrats on your finishing in the 250 finalists at amazon contest. Fab……

    • It wasn’t the colossal delivery failure so much as the zero attempt to fix it. And then blaming me. I will never shop the again. Thanks for your support Berry! I’m so excited that I made it another round. Wow. Just wow.

  7. Cat Forsley says:

    I HOPE YOUR DAY WENT WELL ———- OUT WITH THE DEPOT !!!!!! IN WITH SOMEWHERE BETTER !!!!!! LOL
    JUST FOUND THIS ACOUSTIC VERSION OF – YEAH SNOW PATROL —-
    WANTED TO SHARE IT WITH YOU !!!!!! COULD THESE LYRICS BE ANY MORE BEAUTIFUL ——
    TELL ME WHAT YA THINK !!!!!
    XOC

  8. Talk about frustrating! Does Staples have a new customer?? ๐Ÿ˜‰

  9. jmmcdowell says:

    Hey, congratulations on advancing in the Amazon contest! That is awesome news! Fingers crossed that you take it all the way!

  10. yeah! SHOOT office depot! How dare they get in the way of the production of works of genius!

  11. Bella says:

    Kourtney, I love how you’ve channeled your frustrations and dissatisfaction in this, forgive me, but oh so funny post! I can totally relate to feeling this way when faced with the mediocrity of companies such as this one. I say, good for you for adding them to your “Shame on You” list! ๐Ÿ™‚

    • Thanks Bella! Sometimes I have to channel it into the blog. Because if I don’t tell someone I’ll explode. As a customer who is spending their hard earned money for a product or service, I demand to be receive what I paid for. I am so sick of people hiding behind companies to mistreat customers. No more. I went to Staples.com and placed an order. They are supposed to delivery it tomorrow. Let’s see what happens. ๐Ÿ™‚

  12. jbw0123 says:

    Clarity! Decisiveness! I love a blog that takes a stand.

    • Then you will like my rants. When I get infuriated, I take to the blog. ๐Ÿ˜‰ I think there’s an old gem I wrote on elevator etiquette after living and working in NYC for 8 yrs. ๐Ÿ˜›

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